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Portfolio: First Federal Bank ~ Online Banking Upgrade

First Federal Bank Customer Email


First Federal Bank Online Banking

First Federal is a community bank with branches across across Northwest Arkansas. I served as the Public Communications Officer for almost five years, with primary responsibilites for media relations, the website, and all writing.

As Webmaster of ffbh.com, I was responsible for the look and feel of the Online Banking and Online Bill Payment sites. After we launched the non-secure side of the site, I managed the upgrade of Online Banking to an improved interface, as well as ensuring that the look and feel matched the new branding. I worked closely with our hosting provider on the implementation.

I was also responsible for customer communication regarding the upgrade (email to Online Banking customers, top image). The site launched in February 2008 (bottom image).