In this section
"A lot of sellers of merchandise could learn a lot from you about customer service. You do everything right. I can't say enough good things about this transaction! You did a marvelous job from shipping to making to packing to the box. Nothing was wrong it was perfect!"
- Hila Babin,
St. Thomas, USVI
Extras | Special Orders | Gift Wrap | Guarantee & Returns
If you would like to purchase an item from dsavannah.com, and do not wish to use the Paypal shopping cart on each page, you may download the order form PDF or Word document. Email it to bee_art [at] dsavannah.com (substituting the @ symbol for the [at], of course). I will then send you a Paypal invoice for the amount of the item plus shipping and handling (which varies by size of piece; typically $2.95 - $9.95). Insurance, which is required, is an additional charge of $1.35. I also accept checks or money orders. Your item will be shipped immediately once the Paypal invoice has been paid; if you pay by check or money order, I will ship your purchase once the check has cleared.
All paintings are signed and come with a Certificate of Authenticity that includes the COA number, title, date and my signature.
Jewelry, scarves and paper items come with a dSavannahCreative tag.
If you are purchasing an item as a gift, I am happy to personalize it at no extra charge -- signed to you or the recipient. Just check "Personalize It!" on the order form and let me know the name of the person it is for. It's a great gesture for a friend and may increase the value of the work in the future. If the item is a painting, I will sign the back. For all other items, I will sign a dSavannahCreative card.
If you prefer a color or style that you don't see, or a piece similar to one that has already been sold, I am happy to make any item especially for you. (The middle photo above is of items I made for a special order; I made several options so the purchaser could choose the ones she wanted.)
For special orders, click here (pdf order form) and give me as much detail as possible on what you are looking for. I will let you know the cost and time frame as soon as possible, and will not proceed with the order until you provide approval. All special orders will be an additional charge of 10% over the regular cost (i.e. a scarf that is normally $9.95, when special ordered, will cost $10.44). This charge will cover any additional costs I may incur to complete your piece (i.e. buying special beads or other items). If you don't like the piece I create, you pay only the Special Order fee of 10%.
Giving an item as a gift? I am happy to gift wrap with a special selection of recycled paper, ribbon, etc. for a small additional charge. (The left and right photos above show a card I specially made and a gift-wrapped item.) The cost will depend on the size of the item, and will range from $5 - $20. I will inform you of the cost as soon as possible, and will not proceed with the order until you provide approval. Let me know if there is a specific color scheme you would like the gift wrapped in; if nothing is specified, I will use my creativity! Either way, you -- and the recipient -- will be thrilled!
If for any reason you are not satisfied with your purchase, you may return it within 15 days of the purchase arrival. You will be refunded the full amount of your purchase minus the shipping charge. To help me grow as an artist, please let me know why you have chosen to return the item. Also, all hand-made items are guaranteed for life. If a piece of jewelry breaks, send it back to me and I'll fix it, free of charge.
Please contact me with any questions you have!